General
What is your return policy?
You have 30 days to try your filter. If it’s not for you, you can return it for a full refund. Please note that opened filters are not eligible for return.
Do you offer a warranty?
Yes. The filter head is covered by a one-year warranty against defects in materials and workmanship. If you purchase the Skincare Filter Mini Bundle, the filter head comes with a lifetime warranty.
How does the subscription work?
When you subscribe, you save 20% on every filter pack. We’ll notify you three days before your next billing cycle. Subscriptions renew automatically, and refills ship on your renewal date. You can change, skip, pause, or cancel anytime with just a click.
How can I contact customer support?
You can reach us anytime here. Our team usually replies within 24 hours on business days.
Shipping & Delivery
Where do you ship?
We ship across Europe, the United Kingdom, and the United States. If you live elsewhere and want to order, email us and we’ll let you know if we can deliver to your country.
How long does delivery take?
Most orders arrive in three to seven business days depending on your location. You will receive tracking by email.
How much does shipping cost?
Shipping is free on all orders.
Do you offer express shipping?
Yes. Express options are available in select regions. If available for your address, they’ll appear at checkout.
What happens if my package is lost or damaged?
If your order is lost, delayed, or arrives damaged, contact us at here right away. We’ll resolve it quickly with a replacement or refund.
Product
What makes this different from other filters?
Most filters focus only on chlorine or heavy metals. Filtré is one of the few that also reduces PFAS, the “forever chemicals” linked to dryness, irritation and long-term health concerns. This makes it uniquely effective at protecting your skin every time you turn on the tap.
How does filtering water help my skin?
Unfiltered tap water often contains chlorine, heavy metals and PFAS that strip away natural oils and weaken the skin barrier. By removing these irritants, Filtré helps your skin stay softer, calmer and better hydrated.
Can I drink the water filtered?
Yes. The water is perfectly safe to drink, but Filtré is designed with skincare in mind. Its main purpose is to reduce the substances that affect skin health.
Will I notice results right away?
Many people feel a difference in softness after the first week, while for others it can take a few weeks. Results vary depending on your skin type and water quality, but consistent use always gives the best improvements.
Installation
Will the filter fit my faucet?
Yes. the filter comes with 11 universal adapters and a wrench, making it compatible with almost all standard bathroom faucets.
What if my faucet has a non-standard size?
Our adapter set covers most faucet types. If yours is unusual and doesn’t fit, email us a photo of your faucet and we’ll help you find a solution.
Do I need any tools to install it?
No tools are required. Everything you need is included in the kit, and installation takes just a few minutes.
Is it renter-friendly?
Yes. our filter installs without permanent changes and can be removed anytime without leaving damage.
What should I do if water leaks after installation?
Make sure the silicone ring is placed inside the filter housing and tightened by hand. If leaking continues, use the plumber’s tape included in your kit for a watertight seal.
Replacement & Maintenance
How often should I replace the filter?
We recommend replacing your filter every 30 days for the best results. While it can last up to 4–6 weeks, monthly replacement ensures optimal performance and skin benefits.
How will I know it’s time to change it?
Yes, a quick rinse of the housing with warm water during each filter change helps keep everything fresh and performing at its best.
Do I need to clean the filter housing?
Yes. The water is perfectly safe to drink, but Filtré is designed with skincare in mind. Its main purpose is to reduce the substances that affect skin health.
Can I recycle the used filters?
No. Because the filter traps and holds contaminants like chlorine, heavy metals and PFAS, it should not be recycled. Dispose of used filters with your regular household waste.
Can I subscribe for automatic refills?
Yes. With a subscription, replacement filters are delivered automatically at the right time, with a 20% discount on every filter pack.
Certifications
What are PFAS and why should I care?
PFAS are “forever chemicals” used in products like non-stick pans and waterproof coatings. They don’t break down in the environment and can build up in the body over time. Studies link PFAS exposure to hormone disruption, immune effects, and skin issues such as dryness and irritation
Does the filter really reduce PFAS?
Yes. Unlike most filters that only focus on chlorine or heavy metals, our filter is engineered to also reduce PFAS. This is what makes our filter unique and especially effective for protecting your skin.
Is Filtré tested by independent labs?
Yes. Every batch of filters is verified through third-party laboratories to confirm performance. Testing is done against international standards to ensure reliable results.
Are the materials safe for contact with drinking water?
Absolutely. All materials used are food-grade and compliant with FDA and EU regulations for safe water contact.
Can I use the filter with hot water?
The filter works with both hot and cold water up to 40°C. Higher temperatures can damage the filter and reduce its effectiveness, so we recommend keeping the water below this limit.